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MassTLC Online Profile FAQs

MassTLC members, do you have questions about your online MassTLC profile? Please start with these FAQs below. If you are the main contact for your company, you will want to take a look at the Master Profile FAQs as well.

If you still need assistance, click here to ask your question and we will get back to you as soon as possible.

MassTLC Profile FAQs

How do I create a profile?
Do I need a MassTLC profile to sign up for an event? 
Why do I need a profile to sign up for events?
Are there any additional benefits of having a profile?
Is the profile creation process different for members and non members?
I can’t remember my user name. How can I get a reminder of what it is?
Is there a way to figure out if I have a profile already?
Can others see my profile?
How I do I post a job?
How do I change my password?

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How do I create a profile?

Click here to create a profile. You will see three options. Click on the one that fits you best and follow instructions from there.


Do I need a MassTLC profile to sign up for an event?


Yes, you do. All event attendees, whether members or non-members of MassTLC, are required to create a MassTLC profile before registering for an event. We ask for as little information as the system will allow. Thanks for your patience in this process.

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Why do I need a profile to sign up for events?


Having a profile ensures you are recorded correctly in the system and most importantly, that you get the correct event pricing for your membership level.

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Are there any additional benefits of having a profile?


Yes! For both members and non-members, it will make future event registration faster. When you register for MassTLC events, you will sign in first and then all of your information will populate during registration. 

Additionally, as a member, when you are signed in, you can post jobs on the job board, see your renewal date and dues amount, as well as renew online. There are additional benefits that we will open up to our members down the line. Stay tuned!

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Is the profile creation process different for members and non-members?


Yes, it is. Please visit this "Create Your Profile” page to see the options.

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I can’t remember my user name. How can I get a reminder of what it is?


Unfortunately, you can’t get a username reminder through this system, only a password reminder.  We recommend that you try your work email address first. If that doesn’t work, please contact us to request your user name.

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Is there a way to figure out if I have a profile already?


For Primary Contacts at a Member Company - If your company is a member and you are the primary MassTLC contact for your company, you should have a profile. Whenever a company joins we add one primary profile that we call a "Master Profile.” The user name for Master Profiles is some form of the company name. You should have received an email from Ruth Morris with your login information, but if you can’t find it, please contact us and we will provide it.

For Employees of a Member Company (Not Primary Contact) - If your company is a member and you are not the main contact and you’ve attended events in the past, you may have a profile. We recommend trying to log in with your work email address. If it doesn't work but you believe you have a profile, please contact us. If you don't believe you have one, you can create a profile on the "Find Your Company” page. Just find your company, click the link and create your profile there. Note: We strongly suggest that you use your email address for your user name to make it easier for you to remember.

For Past Members – We only created profiles for members who were active until the end of 2011. If your membership expired before December, 31, 2011, you do not have a profile unless you created one yourself. If your membership expired between January 1 and the present date, your company should be in the system as a "Master Profile.” 

The user name for Master Profiles is some form of the company name. Unfortunately, you can’t get a username reminder through this system, only a password reminder. You should have received an email from Ruth Morris with your login information, but if you can’t find it, please contact us and we will provide it.

For Non-Members – We don't create profiles for non-members. If you have a profile, you created it yourself.  

If you think your company is a current member, visit the "Find Your Company" page. Locate your company and click to register for a profile. If you don't see your company or the link is not clickable, contact us and we will check it out.

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Can others see my profile?

Right now, no. There is the option of allowing members to select to be public and show up in a directory search. We are going to do some research of our member base and see if they are interested in this function. Right now, all accounts are private and can't be made public. 

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How do I post a job?

If your company is an active member of MassTLC (meaning company dues are in good standing), you can post a job on the MassTLC Job Board. To post, log in to your account and then click on the Job Board link in the upper website navigation. You will see an option to post jobs. Click on that and follow instructions from there.

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How do I change my password?

If MassTLC gave you a password, log in with the user name and use that password.  If you are the primary contact, the company profile will open.  Click on Manage Profile.   If you are not the primary contact, the Manage Profile page opens when you log in.  Once you are in Manage Profile, click on Edit Bio, and at the top you will see Account Info.  There is an option to change your password in this section.

If you created a password and can't remember it, click on "Forgot Your Password?" on the registration page to reset it.

 

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