In a recent article on the automation of healthcare, Joe Kvedar, an MD and VP of Connected Health for Partners HealthCare, offers a doctor’s prescription for integrating digital tools into care delivery. He does this by first examining how other industries have integrated technology with human service delivery via one of three strategies:
- Replacing a human with a digital technology
- Opening a new digital channel but leaving it disconnected from the human experience
- Enhancing the service experience with digital integration
Dr. Kvedar explains why the most compelling path is category 3 and why doctors should not fear allowing machines to take over certain aspects of healthcare delivery.