Sometimes a company focuses on specific parts of the customer journey but fails to impress the customer in the other parts, leading to a customer experience that is lacking due to one reason or another. Imagine having a great experience when buying a product, but having a negative experience when contacting customer service – that’s the result of not focusing on all aspects of the customer journey. Join us as Jeanne shares 5 (painful) lessons learned from turning around CX @ Ipswitch.
- Juan Gonzalez, VP of Customer Success, Ipswitch
- Jeanne Hopkins, CMO, Lola