Establishing the Gold Standard for Customer Success

Customer Success (CS) is important. Businesses everywhere – regardless of size or industry – are looking to build out or scale their CS Teams. They are incorporating CS into the heart of their go-forward strategies, and experimenting with innovative approaches to a new – but growing – trend. But unlike more tenured parts of the organization, there is no blueprint for CS, no step-by-step instruction guide on how to do it. Or how to do it right. So how do we determine the Gold Standard of Customer Success? How do we ensure that we are creating a strategic function and not just a transactional replacement for Support? Come listen to our expert panel as we attempt to answer these questions and more:

  • How to build a successful CS team and stay ahead of the curve
  • How to connect the product, sales and CS dots in a compelling way
  • How to get buy-in on CS strategy from the top down
  • How to scale your CS team when the company is growing quickly

Our Speakers:

  • Steve Reny, COO, Acquia  (our moderator)
  • Mike Connolly, VP of Sales and Dealer Relations, CarGurus
  • Mike Gutner, VP of Restaurant Success, Toast
  • Jean Lethuillier, Director of Customer Success, Cybereason