Interactions, LLC, one of the largest standalone artificial intelligence (AI) companies in the world, today announced that it has welcomed Anoop Tripathi as Chief Technology Officer and Chris Hughes as Senior Vice President of Strategy & Corporate Development. Tripathi will be responsible for advancing Interactions industry-leading technology platform and Hughes will spearhead strategic initiatives to grow Interactions’ business.
AI-Powered Virtual Assistants
“With our AI-powered virtual assistants, we set a new standard for the way businesses communicate with customers, but now more than ever is the time for accelerating our leadership,” said Michael Iacobucci, CEO of Interactions. “Anoop and Chris bring breadth and depth of expertise to our leadership team as we continue to evolve both our technology platform and corporate strategy to fundamentally transform the role of AI in the contact center.”
Tripathi has over 25 years of experience in engineering and product. In his most recent role as SVP of Engineering at Automation Anywhere, he built a multifaceted organization spanning software, data science and engineering and cloud operations, and helped launch the industry’s first RPA-as-a-service. Before that, he held prominent engineering leadership roles at Citrix, Netgear and 3Com. Tripathi brings a proven track record of innovation to Interactions, with dozens of filed patents including 24 awarded. He holds a Bachelor of Technology from the Indian Institute of Technology, and a Masters in Engineering Management from Northwestern University.
Customer Service Industry Disruption
“Interactions has built one of the most advanced AI stacks on the market, backed by an expansive patent portfolio,” said Tripathi. “Customer service is an industry ripe for disruption, and I was drawn to Interactions by the opportunity to advance technology that is powering more natural, comfortable conversations between enterprises and their customers. I’m excited to join this talented team as we chart a new path forward for AI-powered customer experiences.”
Hughes brings more than a decade of experience in mergers and acquisitions, corporate strategy and strategic planning to his new role as SVP of Strategy and Corporate Development. Previously, he was a Partner at Boston Consulting Group where he supported a range of companies, from small businesses to Fortune 500 companies, in their growth and transformation objectives. Prior to that, he was a Principal at Revolution, where he was responsible for driving new investment opportunities and supporting portfolio companies. Hughes holds a Bachelor of Science in Finance from the University of Pennsylvania’s Wharton School of Business.
“I’ve been a long time believer in Interactions vision. As demand for AI-powered customer experiences continues to skyrocket, there’s no company better positioned to lead the industry’s transformation,” said Hughes. “In my new role, I’ll have the opportunity to drive Interactions strategy and develop a growing partner ecosystem that will fuel continued growth.”
Tripathi and Hughes are the latest additions to Interactions growing leadership team that also recently welcomed Sri Chawla as Executive Vice President of Sales. For more information on our leadership team, see here; to learn more about joining the Interactions team, visit careers.interactions.com/us/en.