Boston, MA – Kyruus, a leader in provider search and scheduling solutions for health systems, today announced a collaboration with IBM to integrate IBM’s Watson Virtual Agent with Kyruus ProviderMatch’s smart search and appointment booking capabilities. The combination of ProviderMatch and Watson Virtual Agent is expected to enable health systems to offer enhanced digital self-service experiences to consumers, driving patient acquisition and conversion, while boosting operational efficiency.
Leveraging Chatbots in Health Systems
The integration will be designed to allow health systems to leverage chatbots to match patients effectively with providers through automated routing and self-service appointment booking and management capabilities. Consumers will be able to engage the virtual agent to help them identify appropriate providers for their needs and schedule appointments – and transfer to a live human agent when needed. Leveraging the KyruusOne™ provider data management platform – including granular provider expertise and enterprise-wide appointment availability data – the solution will help health systems better utilize their capacity while helping reduce barriers to access for consumers. Enabling consumers to cancel and reschedule appointments will also deliver added convenience while reducing unnecessary calls to health system access centers.
“Healthcare consumers today are demanding the same level of convenience and automation that has become table stakes in other industries,” said Julie Yoo, Chief Product Officer at Kyruus. “Our collaboration with IBM will allow health systems to offer new self-service capabilities to patients, supporting demand conversion and reducing demands on their call centers – all without sacrificing the ability for patients to find the right provider at the right time.”
Together with IBM, Kyruus will show highlights of a beta version of the solution at the upcoming Healthcare Information and Management Systems Society (HIMSS) conference March 5-8th in Las Vegas. Kyruus will present on it in their booth (#12128) on Wednesday, March 7th at 11am.
Kyruus delivers proven provider search and scheduling solutions that help hospitals and health systems match patients with the providers best suited to care for them. The ProviderMatch suite of solutions—for consumers, access centers, and referral networks—enables a consistent patient experience across multiple points of access, while aligning provider supply with patient demand. The company’s proprietary provider data management platform forms the foundation of its solutions, powering them with accurate data by coupling data processing with administrative applications. To find out why a Better Match Means Better Care, please visit www.kyruus.com.