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AI Voice Technology is a Necessity for Patient Access

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Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many of us take for granted...

Does AI Know it Exists?

This article was originally published in Experience Magazine, an award-winning online and print publication run out of Northeastern University. Experience tells stories about the...

Improving Patient Experience with Conversational AI

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In the first 30 seconds of a patient’s interaction with your health system, you have set the tone for the remainder of their engagement...

AI for Enterprises. Part 1: Where Are We in Tackling the...

The recent AI wave driven by tremendous ability to utilize data helps gain more knowledge from data, make valuable predictions, create novel applications (e.g.,...

How Emotion AI Overcomes the Challenges of Gender Bias

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Many AI products and services that we still use today tend to be tested and validated with data from western-based, English-speaking, Caucasian and/or male...

Global Organizations Team up to Discuss and Support AI Regulations

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Over the last several years, consumer data privacy breaches have brought regulations to the forefront of the collective global business conscience. National, local, and...

4 Ways to Give Your SOC Valuable Time Back with AI

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When your organization is on the verge of a breach, let’s remember what this actually means so you have the best chance possible to...

Interactions Extends Leadership on Vertical-Specific Solutions, Launches IVA for Insurance

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Interactions, one of the world’s largest standalone conversational artificial intelligence (AI) companies, today announced the launch of a new verticalized product, the Intelligent Virtual...

The 4 Levels of Agent Augmentation

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Agents and automation both play an important role in customer experience. Automation can support many functions of customer experience– both directly and indirectly assisting...

Smart Eye Acquires Affectiva to Solidify Stronghold on Interior Sensing Market

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Today, Smart Eye and Affectiva announced that they have entered into an agreement in which Smart Eye will acquire Affectiva for USD $73.5 million. The companies are merging to...