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Tech

The 4 Levels of Agent Augmentation

Megan Haas, Interactions - August 17, 2021 0

Agents and automation both play an important role in customer experience. Automation can support many functions of customer experience– both directly and indirectly assisting...

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Growth

Pegasystems Publishes Reports on Digital Transformation

Samantha Flanagan - July 6, 2021 0

Is your business prepared to take advantage of the latest opportunities in digital? From new ways to automate to customer service, change is accelerating,...