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The 80/20 Rule: Balancing Innovation with Operational Execution

Traditional client satisfaction metrics (CSAT, NPS) provide useful insights into value created by managed services providers (MSP), but they are not the most important...

Hybrid Working Environments and the Impact on IT Effectiveness

Over the past few months, many organizations have transitioned their employees from mostly onsite to fully remote work environments. Now we’re entering into a...

Best Practices in the IT Industry: Nearshoring

By: Heather Presley, Unosquare   Put yourself in this scenario: You are the CEO of a big software development company with development teams in the United...