Tag: IT
The 80/20 Rule: Balancing Innovation with Operational Execution
Traditional client satisfaction metrics (CSAT, NPS) provide useful insights into value created by managed services providers (MSP), but they are not the most important...
Hybrid Working Environments and the Impact on IT Effectiveness
Over the past few months, many organizations have transitioned their employees from mostly onsite to fully remote work environments. Now we’re entering into a...
Best Practices in the IT Industry: Nearshoring
By: Heather Presley,
Unosquare
Put yourself in this
scenario: You are the CEO of a big software development company with
development teams in the United...
