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Reshaping Finance: Building the Service Delivery Model of the Future

In recent decades, the service delivery model for finance has evolved from shared services to multisourcing and, most recently, to global business services (GBS),...

Welcome October New Members

This October, nine new organizations became members of MassTLC. Please join us in welcoming them to the community! ___   DLH Technology Advisors DLH Technology Advisors is a...

How Does Your Company Rank on Customer Experience?

What do your customers want? Customers are more demanding and decisive than ever. They want companies to recognize their unique needs, personal circumstances and life...

Five Forces Shaping the Tech Industry CEO Agenda

According to a report published by MassTLC member KPMG, tech CEOs across the globe are "confident about the global and national economy," but identify...

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