Home Tags Parlance

Tag: Parlance

Improving Patient Experience with Conversational AI

In the first 30 seconds of a patient’s interaction with your health system, you have set the tone for the remainder of their engagement...

The Resurgence of the Voice Channel

The phone is the first line of communication For most healthcare consumers, a phone call is the first method of communication with a hospital or...

The Role of Speech-Driven Call Routing in Post-Pandemic Patient Access

During the COVID-19 pandemic, patient access contact centers across the country had to condense years of healthcare industry technological development into just one year....